The Cambodia e-Arrival is a digital form that international travellers must complete before entering Cambodia. It replaces the paper arrival and customs declaration cards previously filled out on the plane or at the border.
All eligible travellers must submit the form before arrival - not on the day of travel, but ideally within 72 hours of departure. This guide explains who needs it, what information to prepare, and how to complete and use your confirmation correctly.
NOTE: The official Cambodia e-Arrival portal is arrival.gov.kh. Be cautious of third-party websites that charge a fee for a process that is free through the official channel.
What Is the Cambodia e-Arrival?
The Cambodia e-Arrival is a government-issued digital arrival and customs declaration form administered by the Cambodian authorities. It consolidates traveller identity information, trip details, health declarations, and customs declarations into a single online submission. Upon completion, you receive a QR code that immigration and customs officers scan at the point of entry.
This form is not a visa, an entry authorization, or a travel ticket. Completing it does not guarantee entry into Cambodia. It is a pre-arrival administrative requirement that operates alongside - not instead of - your visa or visa on arrival.
Who Needs to Complete It?
Travellers Who Must Submit
All international travellers entering Cambodia by air are required to complete the Cambodia e-Arrival form before landing, including tourists, business travellers, returning residents, and transit passengers subject to immigration checks.
Exemptions and Special Cases
Exemption and special case rules change periodically - always verify the current exemption list with the official source at arrival.gov.kh before travel. At the time of writing, certain diplomatic passport holders and specific categories of official visitors may be exempt. Land and sea border entry requirements should also be confirmed directly with Cambodian immigration authorities.
When to Submit
Submit your Cambodia e-Arrival form within 72 hours before your flight departs. Submitting too far in advance may result in the form expiring or requiring resubmission. Complete the form while you have a stable internet connection, before you leave for the airport.
What You Need Before You Start
How to Complete the Form Step by Step
1. Access the Official Service
Go directly to arrival.gov.kh or download the official Cambodia e-Arrival app from a verified app store listing. Do not use search engine ads or links from unofficial travel agencies.
2. Enter and Review the Information
Complete all required fields accurately, paying particular attention to your passport number, flight number, and accommodation address - these are the most common sources of errors.
3. Submit and Save the Confirmation
After submitting, you will receive a QR code confirmation. Save this to your phone and take a screenshot or print a paper copy as a backup.
What Happens After Submission?
At the airport, present your QR code when directed by immigration or customs staff. You may still be asked to answer questions or present supporting documents, such as your visa, hotel booking confirmation, or return ticket. Completing the e-Arrival form does not replace the visa process.
How to Correct Errors or Retrieve the Confirmation
If you made an error after submitting, return to arrival.gov.kh and use the retrieval or correction option available on the portal - you will typically need your passport number and date of birth to locate your submission.
Cambodia e-Arrival vs Visa and Other Entry Documents
| Document | Purpose | Where to Obtain |
|---|---|---|
| Cambodia e-Arrival | Pre-arrival declaration form | arrival.gov.kh (free) |
| Cambodian eVisa | Entry authorization for eligible nationalities | evisa.gov.kh |
| Visa on Arrival | Entry authorization issued at the airport | Cambodia immigration desk |
Completing the e-Arrival form does not authorize you to enter Cambodia. Entry is determined by immigration officers based on your visa status, travel documents, and declarations.
Key Points Before You Travel
- Complete the form within 72 hours of your departure, not on arrival day.
- Use only the official portal: arrival.gov.kh - the service is free.
- Save your QR code on your device and as a printed backup.
- The e-Arrival form does not replace your visa.
Frequently Asked Questions
Who should use Cambodia e-Arrival?
All international travellers entering Cambodia by air, regardless of nationality or purpose of travel.
When should I submit it?
Within 72 hours before your scheduled departure, while you still have reliable internet access.
Is e-Arrival a visa?
No, it is a pre-arrival declaration form only.
Which entry points accept Cambodia e-Arrival?
Confirmed for air entry points; land or sea travellers should verify current requirements directly.
Can I complete the form on arrival?
No, it must be completed and submitted before you board your flight.